Privacy Policy
Creative Remodeling of Orlando LLC
Last updated: August 24, 2026
Creative Remodeling of Orlando LLC (“CRO,” “we,” “us”) is a family-owned remodeling contractor serving Central Florida. This page explains what information we collect, why we collect it, and what we do with it. We’ve written it in plain language on purpose.
Who we are
Creative Remodeling of Orlando LLC
1055 Nursery Road, Winter Springs, FL 32708
Phone: 407-699-6999
Email: info@crorl.com
What we collect
Information you give us. When you request an estimate, fill out a form on our website, submit a form on Facebook or Instagram, call us, or text us, we collect what you provide. That typically means your name, phone number, email address, the address or ZIP code of your property, and details about the project you’re considering.
Information about your visit. Like most websites, ours collects standard technical information automatically: IP address, browser type, device type, the pages you viewed, and how you arrived at our site. We use cookies and similar technologies for this.
Advertising and analytics. We use Meta (Facebook and Instagram) and Google advertising and analytics tools on our website. These tools may place cookies or similar identifiers on your device to measure how our ads perform and to show you relevant ads. You can control this through your browser settings and through your Facebook and Google ad preferences.
We do not collect Social Security numbers, financial account numbers, or payment card information through this website.
Where your information comes from
Most of it comes directly from you. Some comes from:
- Facebook and Instagram lead forms. If you submit one of our ads on Facebook or Instagram, Meta passes us the contact information you confirmed on that form. Meta’s own privacy policy governs what happens on their side.
- Third-party review and referral services such as Angi, and GuildQuality, when you contact us through them.
- James Hardie’s contractor referral program, if you find us through their website.
Why we collect it
- To respond to your request and schedule an estimate
- To provide the products and services you hire us for
- To follow up about a project you asked about
- To send you information about our services, if you’ve agreed to receive it
- To measure how well our advertising works
- To meet our legal, licensing, warranty, and insurance obligations
We do not sell your personal information. We never have.
Who we share it with
We share information only where it’s needed to run the business:
- Our employees, project managers, and subcontractors working on your project
- Manufacturers and suppliers such as James Hardie, where required to register a product warranty in your name
- Service providers who help us operate — scheduling software, email and text messaging services, customer survey providers such as GuildQuality, and website and advertising platforms
- When the law requires it, including in response to a valid legal request
That’s the whole list. We don’t sell, rent, or trade your information to anyone for their own marketing.
Phone calls and text messages
If you give us your phone number, we’ll use it to reach you about your project.
By providing your phone number on one of our forms, including a Facebook or Instagram lead form, you agree that we may contact you by phone, text message, or email at that number, including through automated systems, about your remodeling project. Agreeing is not a condition of buying anything from us.
Message and data rates may apply. Message frequency varies.
To stop receiving texts, reply STOP to any message from us. We’ll stop right away. Reply HELP for assistance, or call us at 407-699-6999.
We do not share your phone number with third parties for their own marketing, and we do not share text message consent with anyone.
If you’d rather not receive marketing email from us, click the unsubscribe link in any message, or email info@crorl.com and we’ll take you off the list. We’ll still email you about a project that’s already underway.
Photos of your home
We’re proud of our work and we like to show it. We will not use photographs of your home in our advertising, on our website, or on social media without your permission. If you’d like us to remove a photo of your property that’s already published, email info@crorl.com and we’ll take it down.
How long we keep it
We keep customer records for as long as we need them to service warranties, meet licensing and insurance requirements, and comply with Florida law. Inquiries that never become projects are kept for a reasonable period and then discarded.
Security
We use reasonable safeguards to protect the information we hold. No system is perfectly secure, and we can’t guarantee absolute security, but we take it seriously and we limit access to the people who need it.
Children
Our services are for property owners. We don’t knowingly collect information from anyone under 18.
Your choices
You can:
- Ask us what information we have about you
- Ask us to correct it
- Ask us to delete it, where we’re not required to keep it
- Opt out of marketing calls, texts, and emails at any time
Email info@crorl.com or call 407-699-6999. We’ll respond within a reasonable time.
Links to other sites
Our website links to other sites, including James Hardie and review platforms. We’re not responsible for their privacy practices. Read their policies.
Changes
If we change this policy we’ll update the date at the top. Material changes will be posted here.
Questions
Creative Remodeling of Orlando LLC